Payment & refund policy

This is the long-form cancellation and refund policy for advertising placements booked with Hoarfrost Media, published by CANADIAN MILITARY FAMILY MAGAZINE LTD.. A shorter version of this policy is anchored inside our terms of use; where the two differ, this page governs.

1. Scope

This policy applies to payments for our three published placements: the Valley Community Board ($149 CAD), the Seasonal Podcast Series Sponsorship ($860 CAD) and the Valley Lattice Partnership ($1,240 CAD).

2. Cancelling before creative approval

You may cancel a confirmed booking free of charge at any point before you approve the listing text, host-read script or partnership article. Write to us using the details below and we will confirm the cancellation and process a full refund.

3. Cancelling after creative approval, before the run starts

Once creative is approved but the run has not yet started, cancelling may carry a partial charge reflecting the planning and scheduling work already completed — for example, an episode slot already reserved in our recording calendar. We confirm the applicable amount, if any, when you contact us.

4. Once a placement has started

A placement that has already begun running — a community board listing already published, an episode already recorded with your sponsor read, or partnership content already live — is not eligible for a refund for the portion completed. Where only part of a multi-week or multi-episode placement has run, we calculate a refund for the unused portion on a pro-rata basis.

5. Rescheduling as an alternative

Rather than cancelling, you may ask to reschedule your placement to a later date, where our editorial and production calendar allows it. Rescheduling does not incur the cancellation charges described above.

6. How to request a cancellation or refund

Write to [email protected] or call +1 613-867-2106 during Monday – Friday, 08:00–16:30. Include your booking reference, the placement name and the reason for the request.

7. Processing

Approved refunds are returned to the original payment method within 5–10 business days of confirmation. We do not offer cash refunds.

8. Returnss by Hoarfrost Media

If we are unable to deliver a confirmed placement — for example, an unavoidable production issue affecting a podcast recording — we will contact you as soon as we know, and offer your choice of a full refund or a rebooking to the next available slot at no extra charge.

9. Non-refundable cases

A placement is not eligible for a refund where it ran as confirmed and approved, where the cancellation request is received after the applicable window in Sections 2–3, or where content was declined under our advertising content standards after the deadline for creative submission had already passed due to your delay in supplying it.

10. Changes to this policy

We may update this policy from time to time; the date at the top of this page shows the latest revision.

11. Contact

Email: [email protected]
Phone: +1 613-867-2106
Address: 19 ALBERT STREET, PETAWAWA, ON K8H 2N4